Alerts & Updates for Clients
šChanges to the Training Administration Dashboard and its Capabilities
27/08/26
Thanks to your feedback, we have now launched a redesigned Training Administration Dashboard.
When you log on to the platform as normal and if you need to access ourĀ Training Administrator GuideĀ (the same link as before), everything will be updated for you. If you have any questions after accessing the guide, please contact our admin team at contact@schoolpro.uk or call 01452 947633 (option 2).
āØHereās whatās new for Training Administrators āØ:
šA Simplified Enrolment Process:
- Course Enrolment tab- all enrolment functions in one place – no more course by course enrolment admin!
- Streamlined process for adding users
- User-friendly tick-box āwizardā to assign and re-assign users to courses
- Update staff information and send password reset emails directly from the dashboard
- Schedule email reminders to keep training completion on track
šImproved Admin Power in Reporting and Resetting:
- Enrolment Admins can now reset course progress at full trust, school, course level or for individual staff members (no need to email us or ask staff to self-reset anymore!)
- Reset history and past course completion certificates automatically saved in-platform
- See course progress in real-time with clear, intuitive dashboards
ā ļø Training Password Reset Issue
02/09/26
We are aware of an issue affecting a very small proportion of users. When attempting to reset their password, some users are being temporarily locked out of their account by our firewall for one hour.
We apologise for the inconvenience. Our developer is urgently investigating the issue and working to resolve it.
If you need urgent access to your account, please contact us by phone during working hours. Otherwise, we recommend trying again tomorrow while we work to resolve the issue.
Thank you for your patience and understanding.
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