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Privacy Policy

This Privacy Policy governs the manner in which SchoolPro TLC collects, uses, maintains and discloses information collected from users (each, a “User”) of https://schoolpro.uk/ (“Site”). This privacy policy applies to the Site offered by SchoolPro TLC.

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site or fill out a form. Users may be asked for, as appropriate, name and email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

SchoolPro TLC may collect and use Users’ personal information for the following purposes:

  • To improve our service
    Information you provide helps us respond to your requests and support your needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others.

 

Changes to this privacy policy

SchoolPro TLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SchoolPro TLC

contact@schoolpro.uk
01452 947633

SchoolPro Privacy Notice – Clients

Data Protection Complaints

We take concerns about how personal data is handled seriously.

If you believe that your personal data has been processed inappropriately, you have a statutory right to raise a complaint under Section 164A of the Data Protection Act 2018.

Complaints relating to personal data handling will be managed in accordance with our Data Protection Policy and the Data Protection Complaints process set out below.

 

Raising a concern

In the first instance, please contact us directly using the details below so that we can investigate your concern: contact@schoolpro.uk

Please provide as much detail as possible about your concern to help us respond effectively.

 

How we will handle your complaint:

  • We will acknowledge receipt of your complaint within 30 days.
  • We will investigate your concerns fairly and impartially.
  • We will respond to you without undue delay, setting out our findings and any actions taken.

Where appropriate, we may contact you to request further information or clarification.

We will keep a record of data protection complaints for audit and monitoring purposes. We will also use them to inform improvements to our data protection practices and procedures.

 

Escalation

If you are not satisfied with our response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.

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