Alerts & Updates for Clients
šChanges to the Training Administration Dashboard and its Capabilities
27/08/26
Thanks to your feedback, we have now launched a redesigned Training Administration Dashboard.
When you log on to the platform as normal and if you need to access ourĀ Training Administrator GuideĀ (the same link as before), everything will be updated for you. If you have any questions after accessing the guide, please contact our admin team at contact@schoolpro.uk or call 01452 947633 (option 2).
āØHereās whatās new for Training Administrators āØ:
šA Simplified Enrolment Process:
- Course Enrolment tab- all enrolment functions in one place – no more course by course enrolment admin!
- Streamlined process for adding users
- User-friendly tick-box āwizardā to assign and re-assign users to courses
- Update staff information and send password reset emails directly from the dashboard
- Schedule email reminders to keep training completion on track
šImproved Admin Power in Reporting and Resetting:
- Enrolment Admins can now reset course progress at full trust, school, course level or for individual staff members (no need to email us or ask staff to self-reset anymore!)
- Reset history and past course completion certificates automatically saved in-platform
- See course progress in real-time with clear, intuitive dashboards
āTraining Account Access Issues
When attempting to login or reset their password, some users will see a message that they are temporarily locked out of their account by our firewall for one hour.
Before contacting us, please contact your school or trust administrator to make sure that your account has been set up with the correct email address, and that it is correctly spelled. This is because system will tell you that you are locked out, when you repeatedly attempt to login using an unregistered email address.
Furthermore, if you attempted to log in with the correct emailĀ but wrong password several times, your account will be locked. Please wait and reset your password before attempting login again. Your school/trust administrator can also reset your password. If you do not receive a password reset link by email, please check your junk folder and add contact@schoolpro.uk to your safe senders list. If you still cannot find the email, and your organisation’s Training Administrator has checked that they registered you with the correct email address, then please ask them to get in touch with us.Ā
If you need urgent access to your account that is not resolved by the above, please contact us by phone during working hours.
š Data Processors on the Portal: A message for our DPO customers
A message from one of DPOs, Tanya Clark:
I am currently reviewing and updating the list of data processors held on the portal. As part of this exercise, some organisations or services may be removed where they are not acting as a data processor or data controller for schools, but are instead providing information or carrying out their own statutory functions. For example, the Food Standards Agency is an independent public authority and would not typically be considered a data processor on behalf of schools.
I am also consolidating duplicate entries where the same company or service appears multiple times. Where this occurs, schools associated with duplicate entries will be transferred to a single record to ensure consistency and accuracy.
Please can all our customers review their data processor records on the portal and remove any processors, when a service is no longer in use at your school and/or trust.
Choose your login:
For consultation and compliance tasks for Data Protection, Health & Safety, Safeguarding, Data Analytics, Attendance, SEND Provision Mapping and more.