Location: Hybrid working, Gloucester GL4 5UA

Contract: Permanent

Hours: Ideally 25-30 hours per week and/or term-time only, although we are open to discussing alternative arrangements, including full-time, part-time, school-hours, and flexible working patterns for exceptional candidates.

About the Role:

We are looking for organised, friendly, and proactive individuals to join our growing Data Protection Team.

This roles are ideal for someone who enjoys helping people, communicating with clients, and keeping things organised. You will be one of the first points of contact for schools and trusts, supporting clients by telephone and email, arranging meetings, coordinating workloads, and assisting with data protection processes.

No formal data protection qualifications are required. We are looking for someone with strong administrative and customer service skills who is keen to learn and develop. Full training and ongoing support will be provided, with opportunities to build specialist knowledge and develop your career within SchoolPro TLC.

You will work closely with our Data Protection team and Administration Manager as part of a supportive organisation that values initiative, flexibility, collaboration, and continuous improvement.

Role Purpose:

To provide high-quality administrative and customer support to the Data Protection Team, helping schools and trusts receive an excellent service while supporting Subject Access Requests, redaction activities, compliance administration, and day-to-day client communications.

Key Responsibilities:

• Act as a first point of contact for schools, trusts, and other clients via telephone and email.
• Monitor and manage team mailboxes, ensuring enquiries are responded to promptly and professionally.
• Arrange meetings, audits, training sessions, and client reviews.
• Prepare Subject Access Request (SAR) packs and supporting documentation.
• Support the administration of Subject Access Requests and other information rights requests.
• Assist with document review and preparation for redaction activities.
• Track deadlines and ensure client actions are completed on time.
• Maintain accurate records across company systems and databases.
• Support the preparation of reports, client communications, and compliance documentation.
• Build positive relationships with schools, academy trusts, and partner organisations.
• Provide administrative support to Data Protection Officers and the wider team.
• Contribute to service improvements and operational efficiency.

What We’re Looking For:

Essential

• Experience in an administrative, office support, customer service, school administration, or similar role.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Professional and friendly telephone manner.
• Ability to handle confidential and sensitive information appropriately.
• Good working knowledge of Microsoft 365, including Outlook, Teams, Word, and Excel.
• Ability to work independently and as part of a team.
• A positive attitude and willingness to learn new skills.
• Right to work in the UK without sponsorship.

Desirable

• Experience working within education, local government, professional services, or a compliance-related environment.
• Experience handling confidential records or personal data.
• Knowledge of GDPR or data protection principles.
• Experience supporting customer enquiries, complaints, or casework.
• Experience with CRM, ticketing, or document management systems.

We recognise that excellent candidates may not meet every requirement listed above. If you believe you have the skills, attitude, and willingness to learn that would help you succeed in this role, we would encourage you to apply.

Training and Development:

We believe that people do their best work when they are trusted, supported, and given opportunities to learn.

Whilst we do not operate a formal graduate or apprenticeship-style programme, we are committed to helping people develop their skills and build rewarding careers within SchoolPro TLC.

Successful candidates will receive practical training, mentoring, and support from experienced colleagues, together with opportunities to gain knowledge and experience in:

• Data Protection and UK GDPR
• Subject Access Requests
• Information Governance
• Redaction processes
• Customer relationship management
• Other specialist service areas delivered by SchoolPro TLC

As our organisation continues to grow, we aim to create opportunities for people to take on new responsibilities, develop specialist expertise, and progress into wider roles where their skills and interests align with both their ambitions and business needs.

This role offers genuine opportunities for progression within the business for individuals who demonstrate initiative, reliability, and a commitment to learning.

About SchoolPro TLC:

SchoolPro TLC supports more than 1,000 schools across the UK with specialist services including:

• Data Protection
• Health & Safety
• Curriculum & Timetabling

We combine specialist expertise with a people-first approach, helping schools navigate complex challenges while remaining focused on positive outcomes for children and young people.

Our values are central to everything we do:

• People First
• Quality Service
• Cost Effective
• Eco Friendly

We are proud of our supportive culture and flexible approach to working. We recognise that our people have commitments and responsibilities outside work, and we aim to create an environment where colleagues can thrive professionally whilst maintaining a healthy work-life balance.

Benefits:

• Flexible working arrangements
• Hybrid working
• Company pension
• Employee discount scheme
• Health and wellbeing support
• Professional development and training
• Generous annual leave entitlement
• Flexible approach to personal appointments and family commitments
• Time Off In Lieu (TOIL) arrangements where appropriate
• Free parking
• On-site parking
• Supportive and collaborative team culture

Equality, Diversity and Inclusion:

SchoolPro TLC is committed to creating an inclusive workplace where everyone is treated with dignity and respect.

We welcome applications from all sections of the community regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, socio-economic background, or any other characteristic protected by law.

We believe that diverse experiences, perspectives, and backgrounds strengthen our team and improve the services we provide to schools and communities.

How to apply:

Via Indeed – https://uk.indeed.com/cmp/Schoolpro-Tlc-Ltd/jobs

Please submit an application form and CV by Friday 9th October 2026.

In-person interviews are expected to take place at our Gloucester office on Friday 16th October 2026.

If you need a reasonable adjustment or alternative interview arrangement, please contact hr@schoolpro.uk.

We may close the advert early if we receive sufficient suitable applications.